Tell us what you were doing, what you expected and what happened instead. A screenshot and the email address on your Constella account help us find the problem faster.
Getting started
- Sign in at askconstella.com/login with Google, Apple or your email.
- Save from the web with the Chrome extension: capture a page or a region, annotate it, and it's saved to your memory.
- On your iPhone, get Constella on the App Store: share from any app, dictate voice notes and ask from anywhere.
- Ask questions in chat. Answers come from what you and your organization have saved, uploaded and connected, with links to the sources.
- Work as a team in an organization: Settings › Organizations › New organization, then invite people by email.
Slack
The Constella app for Slack makes the channels you choose searchable in your organization's chat. Only new messages are added, and direct messages are never read.
Connect your workspace
- You need to be an owner or administrator of a Constella organization on the Team plan.
- Go to Settings › Connections › Slack, choose the organization, then Connect Slack and approve on Slack's page. If your workspace requires approval for new apps, Slack sends the request to your Slack admin first.
- Click Choose channels, tick the channels, pick where each one goes (the whole organization or one project), confirm you're authorized to share them, and save.
Private channels
A private channel appears in the list only after someone in it types /invite @Constella in Slack. You then tick it and confirm that everyone with access to its destination in Constella will be able to search it.
Remove a channel or disconnect
- Untick the channel in Choose channels and save, or remove Constella from the channel in Slack. Its messages are deleted from Constella within a few minutes.
- Disconnect on the Slack card, or uninstall the app in Slack, deletes everything Constella brought in from that workspace.
Something isn't working
- A new message isn't showing up in chat. Allow about two minutes. Check that the channel is ticked in Choose channels. Messages from bots and other apps, and messages posted before the channel was selected, aren't added.
- "Connecting this app needs this organization on the Team plan." Upgrade the organization under Settings › Plan, or ask its owner to.
- "This Slack account is already connected in another organization." A Slack workspace can be connected to one Constella organization. Disconnect it there first.
- "Slack isn't available for this organization yet." We're opening Slack to organizations gradually. Email us and we'll turn it on for you.
- A private channel is missing from the list. Invite Constella to it in Slack (
/invite @Constella), then reopen Choose channels.
Other connections
- Google Drive: import the files you pick. Settings › Connections › Google Drive.
- HubSpot (Team plan): sync your organization's CRM so the team can ask about contacts, companies and deals.
- Plot (Team plan): sync your Plot websites' story videos, decks and posts.
- Canva: turn a chat answer into an editable Canva design.
You can disconnect any connection in Settings › Connections. When you do, we delete the data we synced from it.
Plans and billing
- See plans and prices on the pricing page.
- Upgrade, change or cancel under Settings › Plan. Team plan billing is managed by the organization's owner.
- For an invoice or a billing question, email info@askconstella.com from the address on your account.
Your account and data
- Delete any capture, file, note or chat you own at any time.
- Delete your account in the iOS app (More › Account › Delete account) or by emailing us from the address on your account.
- Read how we handle your information in our Privacy Policy and on the Trust page. We never use your content to train AI models.
Report a security issue
Email info@askconstella.com with "Security" in the subject. Please include the steps to reproduce it, and give us a chance to fix it before you share it publicly.
Contact
Silverberry Group, Inc.
Email: info@askconstella.com