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Answer customer questionsHow do we answer customer questions faster?
Keep your product details, past orders and what you promised each customer where the whole team can ask. Constella answers from your own files in seconds, with the source attached, so whoever picks up the phone can answer on the first call.
Free to start. No credit card.
Example
What lead time did we promise Brightstep for the spring order?
Six weeks from the deposit, shipped in two drops of 300 pairs.
Brightstep order confirmation.pdf
Sound familiar?
A customer asks a simple question.
The answer is in an email, a PDF, or one person's head.
What changes
Three steps to the first-call answer.
Example questions
The right answer on the first call.
Customer questions at different small businesses, answered from their own catalogs, orders and agreements.
Constella
Example · Medical footwear maker · 10 people
Does the diabetic line come in extra-wide?
Yes, in 4E for sizes 7 to 13, made to order with a three-week lead time.
Diabetic line catalog 2026.pdf
Example · Short-term rental host · 3 homes
Is the lake house okay for dogs?
Yes, up to two dogs, with a $75 cleaning fee and the yard gate kept shut.
Lake house house rules.docx
Example · Distributor · 12 people
What's the warranty on the brass fittings?
Five years against manufacturing defects, with proof of purchase.
Northgate warranty terms.pdf
Example · Travel agency · 6 people
Can the Patels change their flight dates?
Yes, once, for a $90 fee, up to 14 days before departure.
Patel - Lisbon booking.pdf
Too busy to switch?
Start small. Nothing to migrate.
Start here
Start with your catalog and your return policy. Nothing to migrate.
Questions
What owners ask first.
How do we answer customer questions faster?
Keep product details, past orders and agreements where the whole team can ask about them. Constella answers from those files in seconds, with the source to check before you reply.
Does the customer talk to Constella?
No. Your team asks Constella, checks the source, and answers the customer in their own words.
Is it free to try?
Yes. Constella is free to start, with no credit card.
Keep reading
Related questions
Answer on the first call. Keep the customer.
askconstella.com