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Onboard a new employeeHow do I onboard a new employee without 20 questions a day?
Put your handbook and everyday paperwork where new hires can ask about it. With Constella, a new employee asks in plain words and gets the answer from your own documents, with the page it came from, instead of interrupting the office manager.
Free to start. No credit card.
Example
Where do new technicians pick up their van keys?
The key cabinet in the dispatch office. Sign them out on the board.
New hire handbook, page 4
Sound familiar?
By lunch on day one, the new hire has twenty questions.
Every one of them lands on the office manager.
What changes
Three steps to a calmer first week.
Example questions
Answers for the new hire.
First-week questions from new hires at different small businesses, answered from their own handbooks and paperwork.
Constella
Example · Contractor · new technician
Which form do I use for a callback?
The blue callback sheet, filed the same day. Copies are in the dispatch office.
New hire handbook, page 9
Example · Dental clinic · new front desk
How do I book a patient who wants an evening slot?
Evenings are Tuesday and Thursday until 7. Book them in the Dr. Lee column only.
Front desk procedures, page 2
Example · Online shop · new packer
How do we pack glass candles?
Two layers of bubble wrap, the honeycomb sleeve, and a fragile sticker on two sides.
Packing guide.docx
Example · Contractor · new technician
What response time do we promise commercial clients?
4 hours for priority calls, next business day for routine ones.
Service agreement.docx
Too busy to switch?
Start small. Nothing to migrate.
Start here
Start with the handbook you already have. One file, nothing to rewrite.
Questions
What owners ask first.
How do I stop new hires from interrupting the office all day?
Give them a place to ask first. Constella answers new hires from your handbook, service agreements and job notes, with the page attached.
What do I need to set it up?
The handbook you already have. Add it, then add everyday paperwork. Nothing needs rewriting.
Does it make up answers?
Constella answers from the files your team has added and shows the source with every answer, so a new hire can check it.
Keep reading
Related questions
Answers for the new hire. Mornings for the manager.
askconstella.com