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AI for medical practices and clinicsHow can a medical practice answer staff questions without the office manager?
Put your policies, procedures, fee schedules and supplier price lists where the team can ask about them. Constella answers from your clinic's own documents, with the page attached, so the office manager isn't the only one who knows.
Example
What's our fee for a missed appointment?
$50 without 24 hours' notice. The front desk can waive it once a year per patient.
Clinic policies, page 12
Sound familiar?
One person knows how the clinic runs.
The office manager is the only one who knows.
So every question waits for them.
The same policy questions every week.
Missed appointments, payment plans, the after-hours line.
Supplier and lab price lists in five places.
And nobody's sure which one is current.
A new front-desk hire.
Who needs everything explained twice.
What changes
Three steps to a front desk that knows.
Example questions
Ask the files. Check the page.
The questions a clinic front desk asks every week, answered from the practice's own manual, policies and price lists. Clinic documents only, never patient records.
Constella
Example · Primary care practice · front desk
Which insurance plans do we accept for new patients?
Every plan on the accepted-plans list, updated in March. We stopped taking Coastal Health HMO in January.
Accepted plans 2026.pdf
Example · Primary care practice · referrals
What are the steps for a prior authorization for an MRI?
Send the request form with the last two visit notes, then call the plan within 48 hours. Most come back in 3 to 5 business days.
Referral and prior-auth procedures, page 2
Example · Urgent care clinic · shift handover
What do we hand over at shift change?
The open-visits list, the supply count and anything waiting on results, signed on the handover sheet before you leave.
Shift handover checklist.docx
Example · Wound care center · supplies
Which supplier do we reorder foam dressings from, and what's the case price?
MedSource, $84 for a case of 10, delivered in two working days. Order by Thursday noon.
Supply price list 2026.pdf
Example · Local pharmacy · store procedures
What are our holiday hours, and who covers the Sunday shift?
10 a.m. to 4 p.m. on statutory holidays. Sunday coverage rotates; this month it's on the staff schedule sheet.
Store procedures, page 4
Example · Podiatry clinic · fees
What's our fee for custom orthotics, and is the follow-up fitting included?
$450 a pair, including one follow-up fitting within 60 days.
Fee schedule 2026.pdf
Example · Optometry clinic · pricing
What do we charge for progressive lenses with anti-glare?
$389 a pair, or $329 with a frame from the house collection.
Lens price list.pdf
Data care
How your practice runs. Not patient records.
Constella is for your practice's own know-how: procedures, accepted plans, referral steps, supply and fee lists, and onboarding. Keep patient records where they are.
Your data
Your data stays your business.
Private to your team
Only people you invite to a project can see it.
Every answer cited
Click the source before you send the quote.
Not used to train their AI
We use AI providers under zero data retention agreements, so your files don't train their models.
Remove access in one click
When someone leaves, their access ends. Their knowledge stays.
Too busy to switch?
Start small. Nothing to migrate.
Start with
Your office manual or policies binder. Nothing to migrate.
Then
Let your next new hire ask first. Free to start.
Pricing
Free to start.
Free
$0
No credit card.
Constella Pro
$14.99 / month
Or $149 a year.
Constella Team
$29.99 / seat a month
Or $24.99 a seat billed yearly. One bill for the team.
Questions
What owners ask first.
What should a practice put in Constella?
How the practice runs: the office manual, policies and procedures, accepted plans, referral and prior-authorization steps, forms, fee schedules, and supplier or lab price lists. Not patient records.
What kinds of practices use it?
Any medical practice or clinic whose team asks the same questions every week: primary care, wound clinics and wound care centers, podiatry, local pharmacies, specialists, walk-in clinics, dental, physiotherapy and chiropractic, counselling, eye care, veterinary and specialty clinics.
Can new front-desk staff use it on day one?
Yes. They ask in plain words and get answers from your own documents, with the page each answer came from.
Is our information private?
Your files are private to your team and never used to train AI.
Is it free to try?
Yes. Constella is free to start, with no credit card.
Keep reading
Related questions
Ask the files. Not the office manager.
askconstella.com